Return Policy

If you purchased an eSIM that proves incompatible with your device, colombia eSIM will issue a full refund.

The refund applies provided that you:

• Have not scanned the QR code
• Have not used any data from the plan
• Purchased the eSIM within the last 2 months
• Send a screenshot and verification information documenting the incompatibility or lock issue

Should your eSIM fail to function due to colombia eSIM's issues or instability in the destination country's network infrastructure, a full or partial refund may be offered.

Before requesting a refund:

• Contact the customer support team at [email protected] or via chat to report the connection problem
• Refunds cannot be guaranteed if you reach out after completing your trip
• Depending on your data consumption, a partial or full refund (minus a $3.50 USD administrative fee) may be issued in other scenarios